When I went to Jamaica years ago a vendor basically charged me 2ce for an item. Even though the money cleared my account the vendor still had the amount on hold in my account. Something unrelated posted and I got overdrafted. Being that my checkbook said that should not have occurred I went to the bank. We talked about it, they refunded the fee.
Fast forward to 2-3 weeks ago:
One of my employers tells me that they are going off of direct deposit and I'd be getting a tangible check. Since there are many temps here at the state job, they just send them all with someone who picks them up. My manager gives me my check when I come in on Tuesday. Fine.
Fast forward to yesterday:
Let's say I had 1,000 bucks (not real figures) in my account when I woke up yesterday morning. I knew 2-2,000 dollar items were going to hit my account that night so before the cut off time (2:00pm) I hit the bank and deposit the 6,000 buck state job check, which should make my account 7,000 bucks and more than enough to cover what I knew was coming out.
Fast forward to this morning:
I wake up and during my morning ritual I called the automated system to see if the 4,000 came out like it was supposed to. The automated lady tells me my account is negative such and such and that I've been hit with 2 overdraft fees! That can't be right.....right? So I come to work and wait till the bank opens and pay them a visit. I mean, the money was there so there was some kind of mistake. I'll go up there, let them know of the problem, they give my fees back and all is well.
Suppose to be anyway.......
I go up there and tell the customer service chick the deal. She informs me that in April of last year the bank changed a policy. The current policy is that if you deposit a non (insert bank name) check into your account that's over $100, they will credit you $100 bucks that day, and the rest the following day. She explained that the bank was losing money with folks depositing bad checks so they changed the policy. To apply that to my case, instead of my 6,000 buck check being deposited making my account total 7,000 bucks, they only credited me 100 dollars last night making my account total 1,100 dollars, which wasn't enough to cover the 2-2,000 buck items that hit. Now ignorance is never a great excuse, but I didn't know that $100 dollar rule existed because I never really deal with tangible checks like that. I have direct deposit with all my payroll checks, well up until recently. I understood her logic but was not happy with her answer to me. I wanted to know if I could get my 2 overdraft charges refunded because I did my part to cover my butt. I deposited more than what was needed to be in there to handle business. She told me since I already got a refund (from the Jamaica event) that there was nothing she could do, the bank only allowed one refund. She apologized and then she suggested that I get direct deposit so I wouldn't have to deal with things like this. I laughed in her face.
I thanked her for her time and asked to speak with the next level. I run through the same spill and the manager offered to refund 1 of the fees if I opened another account with them.....
I thought about it and politely declined. I bit the bullet and just made another deposit to cover everything and put me back in the black. *sigh*
If I make an error that results in a overdraft fee, it sucks, I'll bitch, I'll kick myself, I'll move on. Like I did awhile ago. My bad, my fault. Ok, fine.
But even with that bank policy, I made sure enough money was in my account to handle my business before 2pm and I should not be punished for it. That's my feeling on it. Period.